FAQ
Shopping with Us
Do I need to open an account to shop with you?
No, you can make purchases as a guest. However, creating an account allows you to shop faster by saving your details for future orders. You can create an account anytime either at the start of your shopping journey or during checkout.
How do I create an account?
Click on Login/Register, then select “Create An Account.” Fill in your personal details to complete the process.
How do I place an order?
Browse our products, add your chosen items to the cart, and proceed to checkout. Verify all details before confirming your purchase.
How do I pay for my orders?
We accept PayPal and major credit/debit cards, including Mastercard, VISA, American Express, Discover, Diners Club, and JCB.
Can I amend or cancel my order?
Unfortunately, orders cannot be canceled once placed. Please double-check your order details before completing your purchase.
How do I use a discount code?
Enter your voucher code in the “Coupon Code” field at checkout and click “Apply Coupon.” Ensure you apply the code before confirming your purchase, as we cannot apply it manually afterward.
How will I know if my order is confirmed?
You’ll receive an email confirmation after placing your order. Orders are shipped once payment is approved and addresses verified. Registered users can also track their orders under “My Account.”
Why Should You Choose Our Gemstone Jewelry
What makes your gemstone jewelry unique?
Our gemstone jewelry is crafted with precision and care, using high-quality, ethically sourced gemstones. Each piece is designed to combine elegance with durability, making it perfect for any occasion.
Are your gemstones genuine?
Yes, all our gemstones are 100% authentic and handpicked by experts to ensure the best quality.
Why should I invest in gemstone jewelry?
Gemstone jewelry is timeless and versatile, offering both aesthetic beauty and symbolic significance. Our designs add a touch of sophistication to your look, making them a great choice for personal wear or as meaningful gifts.
Do you offer unique or custom designs?
Our collection features exclusive designs you won’t find elsewhere. While we do not offer customizations at this time, our carefully curated range ensures there’s something for everyone.
What are the benefits of wearing gemstone jewelry?
Gemstones are believed to possess various positive energies, from promoting calmness to boosting confidence. Whether you're drawn to their beauty or symbolism, wearing gemstone jewelry can be both empowering and stylish.
Are your gemstone pieces suitable for everyday wear?
Absolutely! Our gemstone jewelry is designed to be both stunning and durable, making it ideal for daily wear.
Shopping with Confidence
Do you offer a guarantee for your gemstone jewelry?
Yes, we stand behind the quality of our products. If you encounter any issues, feel free to contact us at info@livanq.com for assistance.
What if I have questions about specific gemstones?
We’re happy to help! Email us at info@livanq.com, and our team will provide detailed information about the gemstones you’re interested in.
Why should I buy from Livanq instead of other stores?
At Livanq, we focus on quality, craftsmanship, and customer satisfaction. Our gemstone jewelry is carefully designed to deliver beauty, meaning, and lasting value.