This website is operated by Livanq. Throughout the site, the terms "we," "us," and "our" refer to Livanq. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"). These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

By accessing or using any part of the website, you agree to these Terms. If you do not agree, please refrain from using the site.

SECTION 1 – RETURN POLICY

At Livanq, customer satisfaction is a priority. We accept returns under the following conditions:

1.1. Items must be returned within 30 days of receipt.
1.2. Products must be unused, in their original packaging, and in the same condition as received.
1.3. Return shipping costs are the responsibility of the customer unless the return is due to a fault on our part (e.g., incorrect or damaged items).
1.4. Refunds will be processed within 7 business days of receiving the returned item. Refunds will be issued to the original payment method.

For returns, contact us at info@livanq.com.au to initiate the process.

SECTION 2 – WARRANTY CLAIM

Livanq offers a 12-month warranty on all products against manufacturing defects.

2.1. Warranty covers defects in materials and workmanship but excludes:

  • Damage caused by misuse, accidents, or unauthorized modifications.
  • Wear and tear from normal use.

2.2. To file a warranty claim:

If approved, we will repair, replace, or refund the product at our discretion.

SECTION 3 – CHANGE OF MIND

We understand that you may change your mind about a purchase.

3.1. Returns for change of mind are accepted within 14 days of receiving the product.
3.2. Items must be unused, in original condition, and include all packaging.
3.3. A restocking fee of 10% of the product price may apply.
3.4. Return shipping costs for change-of-mind returns are the responsibility of the customer.

Contact us at info@livanq.com.au to arrange a return for change of mind.

SECTION 4 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. Prices and descriptions of products are subject to change without notice.